If you’re having an issue with voice chat in your games and you have a modded console, this may be the reason for your problem. Keep in mind that PS4 that runs on modified or unofficial software may not be allowed on PlayStation Network. Make sure that you check for updates before doing your troubleshooting. If you don’t regularly install software updates to your PS4, its network capability may not work as intended.
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If you have no idea what port forwarding is or how to go about doing it, we highly recommend that you get help from your Internet Service Provider or router manufacturer. To change the NAT type on your console, you’ll have to go into your router settings and do the rest of port forwarding procedure. If your PS4 NAT type is set to Strict type, one of the side effects that you may experience is limited party chat options such as inability to engage in voice chat. If your headset is actually working but you can’t seem to talk to your friends in a party chat (but you can head them), it’s possible that the issue is related to the security of your network, specifically the NAT type on your PS4. Any of these things may suggest that you have an issue with the headset itself and not with the controller or the console. If you are using a headset with microphone boom, try to check if something is out of place or loose. When checking the controller audio port, make sure that you factor in dirt or foreign objects that may have accumulated there. Is something loose? Is the cable torn or broken? How about the audio port in the controller? Try to do a quick scan on the headset itself to see if there’s an obvious sign of damage. In fact, one of the easiest components to get damaged in a PS4 is the headset and its associated hardware like the ports, plug, or cable.
If your PS4 headset was working fine before, it’s possible that you may be dealing with a bad hardware now.